q9bet Privacy
Policy

Our Core Privacy Commitments

1. Information We Collect

q9bet collects personal data that you provide directly to us, data generated automatically through your use of the platform, and in limited circumstances, data received from trusted third-party sources. We collect only the information that is necessary for the purposes described in this Privacy Policy, and we do not collect more data than is reasonably required to operate our services safely and fairly.

When you access q9bet via a mobile device in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh, certain device-level identifiers may be collected as part of our fraud prevention and responsible gaming systems. This technical data helps us ensure that your account is accessed securely and that our platform complies with applicable requirements.

2. How We Use Your Data

q9bet processes your personal data only for lawful, specified purposes. We never use your data in ways that are incompatible with the reason it was originally collected. The following sets out each purpose for which we use your personal data and the lawful basis under which that processing is carried out.

• Account Management: We use your identity and contact data to create and maintain your q9bet account, verify your identity during KYC, and enable you to access all platform features including cricket betting, slots, casino games, and crash games.
• Transaction Processing: Your financial data is used to process deposits via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to fulfil withdrawal requests to your verified payment account. This processing is necessary for the performance of our contract with you.
• Fraud Prevention and AML Compliance: Technical data, financial data, and gaming activity data are used by q9bet's risk and compliance team to detect and prevent fraud, money laundering, and other unlawful activity. This is a legal obligation that q9bet is required to fulfil.
• Responsible Gaming: Your gaming activity data is monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, q9bet may reach out to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion options.
• Customer Support: Communication data is used to resolve your support queries, process complaints, and improve the quality of our support service. We retain support records for a period of 5 years for quality assurance and dispute resolution purposes.
• Marketing and Promotions: With your consent, q9bet may use your contact data to send you information about promotions, bonuses (including seasonal offers tied to BPL, IPL, T20, Eid, and Pohela Boishakh), and new game launches. You may withdraw this consent at any time by contacting [email protected].
• Platform Improvement: Aggregated, anonymised technical and gaming activity data is used internally to improve the q9bet platform, optimise game performance, and develop new features. This processing uses anonymised data that cannot be traced back to any individual player.
• Legal Compliance: Where required by applicable law or regulation, q9bet will use your personal data to comply with legal obligations, including responding to court orders, regulatory investigations, or requests from competent authorities in Bangladesh.

q9bet will not use your personal data for automated decision-making processes that produce legal or similarly significant effects without your prior knowledge, except where such processing is required to fulfil our legal obligations (for example, automated fraud screening during deposit processing).

3. Data Sharing & Third Parties

q9bet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. However, in order to operate the q9bet platform effectively, we do share certain categories of personal data with trusted third-party service providers who are contractually bound to process your data securely and solely on our behalf.

• Payment Processors: When you make a deposit or withdrawal, your financial data is shared with the relevant payment provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — only to the extent necessary to process your transaction.
• Game Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as your player session token and bet amounts) to facilitate gameplay. These providers are bound by strict data processing agreements.
• KYC and Identity Verification Providers: To fulfil our identity verification obligations, q9bet may share your identity documents and personal details with accredited third-party KYC verification services. These providers process your data strictly under our instruction.
• Analytics Providers: Anonymised and aggregated technical data may be shared with analytics platforms to help us understand platform usage patterns and improve user experience. This data cannot be used to identify individual players.
• Legal and Regulatory Authorities: q9bet will disclose personal data to competent legal, regulatory, or law enforcement authorities in Bangladesh where required to do so by law, by court order, or as part of an investigation into fraud, money laundering, or other serious offences.
• Business Transfers: In the event that q9bet undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in relation to your data will be preserved.

4. Cookies & Tracking Technologies

q9bet uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to deliver a secure, personalised, and high-performance experience on our platform. Cookies are small text files placed on your device when you visit q9bet. They allow us to recognise your device on subsequent visits and remember your preferences.

• Strictly Necessary Cookies: These cookies are essential for the q9bet platform to function. They enable core features such as user authentication, session management, and fraud prevention. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use q9bet — such as which pages are visited most frequently and whether any errors are encountered. This data helps us continually improve platform performance and usability.
• Functionality Cookies: These cookies remember your preferences — such as your preferred language, device settings, and recently played games — to provide you with a more personalised experience on q9bet.
• Marketing and Targeting Cookies: With your consent, q9bet may use cookies to deliver targeted promotional content about relevant offers, bonuses, and game launches. You may opt out of marketing cookies at any time through your browser settings without affecting the core functionality of the platform.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being placed. Please note that disabling strictly necessary cookies will prevent you from logging in to your q9bet account. For detailed instructions on managing cookies, refer to your browser's help documentation.

q9bet does not use cookies to collect sensitive personal data, to track your activity across unrelated third-party websites, or to build profiles for sale to advertisers.

5. Data Security & Storage

q9bet takes the security of your personal data seriously and implements a comprehensive set of technical, organisational, and procedural measures to protect it from unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes the following measures:

• SSL Encryption in Transit: All data transmitted between your device and q9bet is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms that your connection to q9bet.club is secure at all times.
• Encryption at Rest: Sensitive personal data, including identity documents submitted during KYC and financial transaction records, is encrypted at rest on our secure servers using AES-256 encryption.
• Access Controls: Access to personal data within q9bet is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need are granted access to player data, and all access is logged and audited.
• Regular Security Audits: q9bet's systems and data storage infrastructure are subject to regular internal and third-party security audits to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security breach that poses a risk to your personal data, q9bet will notify affected players promptly and take all necessary steps to contain the breach, assess its impact, and prevent recurrence.
• Staff Training: All q9bet staff who handle personal data receive regular data protection and security training. Our data handling policies are reviewed and updated on an ongoing basis.

6. Your Privacy Rights

As a q9bet player, you have a number of rights with respect to your personal data. q9bet is committed to upholding these rights and will respond to all verified requests within 30 days. To exercise any of the rights listed below, please contact our support team at [email protected] with your registered account details and a description of your request.

• Right of Access: You have the right to request a copy of the personal data that q9bet holds about you. We will provide this in a clear and readable format within 30 days of receiving your verified request.
• Right to Rectification: If any personal data held by q9bet about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that q9bet delete your personal data. Please note that this right is subject to our legal obligations — for example, we are required to retain financial transaction records for a minimum period for AML compliance purposes and cannot delete these on request.
• Right to Restrict Processing: You may request that q9bet restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Object: You have the right to object to q9bet processing your personal data for direct marketing purposes at any time. Upon receipt of such a request, we will immediately cease using your data for marketing communications.
• Right to Data Portability: Where q9bet processes your personal data on the basis of your consent or for the performance of a contract, you have the right to receive a structured, machine-readable copy of your data that you can transfer to another service provider.
• Right to Withdraw Consent: Where q9bet relies on your consent as the legal basis for processing your personal data (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

q9bet will not charge a fee for processing standard data rights requests. However, where requests are manifestly unfounded, excessive, or repetitive, q9bet reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.

7. Data Retention Policy

q9bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The following retention periods apply to the main categories of personal data we hold:

When personal data is no longer required and no legal obligation requires its retention, q9bet will securely delete or anonymise it so that it can no longer be associated with any individual player. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

8. Updates to This Policy

q9bet reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, q9bet will notify all registered players via email to their registered address and via an in-platform notification at least 7 days before the changes take effect.

The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how q9bet is protecting your personal data. Your continued use of the q9bet platform following the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the changes.

This Privacy Policy applies solely to the q9bet platform accessible at q9bet.club. It does not apply to any third-party websites, payment platforms (bKash, Nagad, Rocket), or game provider platforms that may be linked to or integrated with q9bet. q9bet encourages you to review the privacy policies of any third-party services you use in connection with your q9bet account.